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Refund Policy

Refinder is committed to customer satisfaction and provides the following refund policy for subscription plans. If you have any questions during your use of the service, please contact us through the support center.

1. Monthly Subscription Refund Policy

  1. Within 7 days from the payment date

    • Full refund: A full refund is available if there is no usage history within 7 days after payment.

    • Partial refund: If there is usage history within the 7 day period, a partial refund will be issued based on the same criteria applied after 7 days.

  2. After 7 days from the payment date

    • A partial refund will be issued after deducting the amount for the days used and an additional 10 percent of the remaining subscription period.

    • Calculation method for used days: The monthly fee is divided by 30 to determine the daily rate, and the amount for the days used will be deducted.

2. Annual Subscription Refund Policy

  1. Within 7 days from the payment date

    • Full refund: A full refund is available upon request within 7 days after payment, based on the same criteria applied to monthly plans.

    • Partial refund: If there is usage history, a partial refund will be issued based on the same criteria applied to monthly plans.

  2. After 7 days from the payment date

    • A partial refund will be issued after deducting the amount for the months used and an additional 10 percent of the remaining subscription period.

    • Calculation method for used months: The annual fee is divided by 12 to determine the monthly rate, and the amount for the months used will be deducted.

3. Refund Request Procedure and Processing Time

  • How to request a refund: To request a refund, please contact us through the support center. In order to process your request smoothly, please provide your payment details and reason for requesting a refund.

  • Processing time: Once your request is approved, the refund process may take up to 7 days, and the refund will be issued using your original payment method.

Refinder prioritizes transparency and customer trust, and all refund requests are handled according to the established procedures. If you have any questions, please contact our customer support team at any time.