Customer Support team
Seamless Customer Support
using Generative AI
Enhance customer service with AI-driven insights that offer relevant solutions based on real-time data, helping agents resolve issues faster and more effectively.
Instant Access to Your Knowledge Management System
Refinder ensures that CS teams always have access to the most updated knowledge, helping them provide accurate and timely answers to customer queries.
Personalized and Contextual Support
Based on the specific customer or issue at hand, Refinder suggests relevant knowledge base entries or past cases, ensuring agents provide the most appropriate and accurate solutions.
Efficient Handling of
Multi-Channel Support
Quickly resolve tickets by accessing the full context of a customer’s journey, ensuring smooth transitions between different channels while providing consistent support.
Better Handling of Escalations
When escalating a ticket, customer support teams can provide complete case histories and supporting documentation, ensuring that higher-level teams have all the necessary context to resolve the issue quickly.
