Refund Policy
Refinder is committed to ensuring customer satisfaction. Our refund policy for subscription plans is outlined below. If you have any questions during your service use, please contact us via the “Contact” menu.
1. Monthly Subscription Refund Criteria
Refinder’s subscription plans operate on a workspace basis and are automatically renewed every month.
- Within 14 days of payment:
- Full Refund: Eligible only if there is no record of service usage within 14 days of the payment date.
- After 14 days of payment or if service usage exists:
- Non-refundable: Refunds are not available if 14 days have passed since payment or if there is a record of service usage. In this case, if you cancel your subscription, you will not be charged from the next billing cycle and can continue to use the current plan until the end of the remaining period.
※ Definition of Service Usage: Service usage is defined as the occurrence of any of the following: Agent creation, message consumption, or application integration.
2. Message Refund Criteria
- Within 14 days of payment:
Full refund: Eligible only if no messages have been used (deducted) within 14 days of the payment date.
- After 14 days of payment or if messages have been used:
- Non-refundable: Refunds are not available if 14 days have passed since payment or if one or more messages have been used.
3. Refund Request Process and Processing Time
How to Request: Please submit your request via the “Contact Us” section on our website. To ensure efficient processing, please provide your email account, order number, transaction time, and reason for the refund.
Processing Time: Once approved, refunds may take up to 7 business days to process and will be credited back to the original payment method.